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Your Privacy Matters to Us

We take how we handle your account information and payment details seriously. From the moment you open your account to every deposit and withdrawal, we apply real security…

Data encrypted on our serversPayment info never stored after clearingYour account under your control
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REACH US ABOUT YOUR DATA

How to Contact Us About Your Privacy

If you have questions about how we handle your information, want to request a copy of your data, or need to report a privacy concern, our support team is ready to help. We respond to privacy requests within five business days via email or live chat during our operating hours.

Team online

Email Support

Send your privacy request to our data team. Include your registered account email and a clear description of what you need. We reply within five business days.

Live Chat

Open the chat window inside your account lobby during support hours, 08:00–22:00 seven days a week Jakarta time. Ask to speak with a privacy specialist about your data.

Account Settings

Log in, go to Settings > Privacy & Data, and view what we hold on file. Request corrections or updates to your name, email or contact number right there.

HOW WE KEEP IT SAFE

Data Security and Account Protection

Our servers use industry-standard encryption so your personal details and payment information are protected in transit and at rest.

Encryption Standard

All communication between your device and our servers uses TLS 1.2 encryption.

Payment Security

We do not retain your DANA, OVO, GoPay or QRIS credentials.

Account Verification

Withdrawals are reviewed manually to confirm the destination account matches your registered details.

Login Monitoring

We flag logins from new devices or countries and send you a confirmation email.

Breach Notification

If we discover unauthorised access, we contact you immediately via your registered email.

Data Retention

We keep your account records for five years after closure, as required by Indonesian financial regulations.

Frequently Asked About Your Privacy

Real questions from players in Semarang, Makassar and across Indonesia about how we handle their data, account security and payment information.

We keep your account records, transaction history and identity verification documents for five years for tax and fraud-prevention purposes. After five years, all personal data is permanently deleted from our servers. You can request a data export before closure.

Yes. Log in to your account, go to Settings > Privacy & Data, and download a full copy of your personal information in one file. This includes deposits, withdrawals, login dates and any communications with our support team.

We do not sell or rent your data. We share information only with payment providers to process your DANA, OVO, GoPay or QRIS transactions, and with law enforcement only if required by court order or where local law permits.

Deletion requests are processed within 30 days. We remove your name, email, phone and payment history from active systems. Inactive transaction records are archived separately and destroyed after five years per regulation.

Your password is converted into a unique hash using industry-standard algorithms and never stored in plain text or readable form. Even our support staff cannot see your password. If you forget it, we send a reset link to your email.

We use session cookies to keep you logged in, analytics cookies to understand how you use the lobby, and security cookies to detect fraud. You can manage cookie settings in your browser. Blocking cookies may limit some features, like staying logged in across page refreshes.

Change your password immediately via the login page. Then contact our support team via live chat or email with your account email address. We will review your login history, flag unusual activity, and help you secure your account within one business day.