Common questions about account access and data
Your account remains active indefinitely. Deposits are not forfeited, and you can withdraw your balance at any time by submitting a payout request through the Wallet menu. If you need to close your account formally, contact support with your ID; we'll process closure within 48 hours and retain your record for seven years.
No. Your name and ID are locked at signup for security and regulatory compliance. If you entered incorrect information, contact support immediately with a photo ID and bank statement matching the name on your account. We can escalate to review requests only within 14 days of signup.
Payouts typically settle within two hours of verification. QRIS transfers may take up to four hours during high-volume periods. You receive a confirmation email once your payout has left our system; your bank or e-wallet handles the final credit into your account.
Open your Account History from the Dashboard. You'll see all deposits, withdrawals, bets and results for the past 12 months. Statements older than 12 months are archived but available; request them from support with your account ID and we'll deliver them as a PDF.
We collect your name, ID number, phone, email and bank details to verify your identity, process deposits and withdrawals, and comply with local financial regulations. We do not sell this data. Payment details are encrypted and separated from your account profile for security.
Yes. Submit a permanent account closure request through Settings > Account Closure. We delete active data within 30 days; regulatory records are retained for seven years as required by law. Once closed, your username and email cannot be reused for 12 months.
Report a withdrawal issue immediately through live chat or email with your transaction ID. Our team will investigate within 24 hours. If we cannot resolve it, we escalate to your payment provider (DANA, OVO, GoPay or QRIS) and provide you with a case number for direct follow-up.
